Case Study

Digital transformation and internal skills reinforcement

Alter Solutions consultant working at the office

The client

 

santander-logo-negative

 

Industry
  • Banking & Finance
  • Founded in 1857, in Spain
  • More than 206.000 employees all over the world
  • €52.2 billion in revenue in 2022

Challenge

Alter Solutions supports and reinforces Santander's internal skills on several levels:

  • Digital transformation: the goal is to transform traditional business processes into more efficient and innovative digital solutions;
  • Software development: the goal is to increase the bank’s development capacity and accelerate the time-to-market of new solutions;
  • Data analysis: the goal is to extract valuable information in order to improve the customer experience, personalise products and services, reduce costs and identify new business opportunities;
  • Project management: the goal is to ensure that projects are delivered on time and within budget, enabling teams to work in a more efficient and collaborative way;
  • Testing and systems administration: the goal is to ensure the quality of Santander's IT solutions and the security of its infrastructure.

Solution

For each of the challenges and goals presented above, Alter Solutions provides the following solutions:

  • Digital transformation: we contribute with our expertise in emerging technologies such as Robotic Process Automation (RPA), Agile Coach or Scrum Master, to help the bank modernise its processes, improve customer experience and increase operational efficiency;
  • Software development: we complement Santander's software development team by providing highly qualified experts in areas such as mobile apps development, web development, software engineering and cloud development;
  • Data analysis: we help Santander extract valuable insights from existing data through PL/SQL Developers and Business Intelligence (BI), using data analytics and Machine Learning (ML) techniques;
  • Project management: we help manage IT projects through Project Managers and Product Owners, using agile project management methodologies and our expertise in collaborative tools;
  • Testing and systems administration: we help Santander to ensure the quality of its IT solutions through Quality Assurance (QA) Specialists, Quality Assurance Engineers (QAE), Systems Administrators, among others, providing automated and manual software testing services. We also provide systems administration support, helping the bank to keep its IT infrastructure up-to-date and secure.

Methodology

Scrum/Agile.


Resources

We have around 40 consultants integrated in several areas/teams/projects of Santander, namely:

  • RPA;
  • Agile Coaches;
  • Scrum Masters;
  • Full Stack Developer;
  • Back-end Developer;
  • Front-end Developer:
  • iOS and Android Developer;
  • QA;
  • QAE;
  • System Administrators;
  • Project Managers;
  • Product Owners;
  • PL/SQL Developers:
  • BI.